Privacy Policy

Last Updated: 15/05/2025

Orion London (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our store, we may collect the following types of information:

  • Personal Information: such as your name, billing address, shipping address, email address, and phone number.

  • Payment Information: including credit card details, billing information, or payment provider data (handled securely via our payment gateway).

  • Order Information: details of the products you purchase, order history, and delivery preferences.

  • Device & Technical Information: including IP address, browser type, operating system, cookies, and browsing behavior on our site.

  • Marketing Preferences: data related to email subscriptions, opt-ins, and customer surveys.

2. How We Use Your Information

We process your information to:

  • Fulfill and deliver your orders.

  • Communicate with you regarding purchases, customer support, or updates.

  • Personalize your shopping experience.

  • Send promotional offers, if you have opted in.

  • Prevent fraud, comply with legal obligations, and maintain secure transactions.

3. Sharing Your Information

We may share your personal information with:

  • Service Providers: such as payment processors, shipping carriers, and marketing platforms.

  • Legal Authorities: when required to comply with applicable laws, regulations, or legal proceedings.

  • Business Transfers: in case of a merger, acquisition, or sale of our business assets.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve site functionality and user experience.

  • Track browsing behavior to enhance marketing campaigns.

  • Remember your preferences for future visits.

You can manage or disable cookies through your browser settings.

5. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights (GDPR Compliance)

If you are a resident of the United Kingdom or the European Union, you have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Object to certain data processing activities.

  • Withdraw consent for marketing communications.

  • Request data portability.

To exercise your rights, contact us at: [Insert Contact Email].

7. Security of Your Information

We implement industry-standard measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no transmission over the internet is completely secure.

8. Third-Party Services

Our store is powered by Shopify, which provides e-commerce hosting and payment solutions. Your personal information is stored through Shopify’s secure servers. For more details, review Shopify’s Privacy Policy.

9. Marketing & Communication

If you sign up for our newsletter or promotions, we may send you emails about new products, exclusive offers, and store updates. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date.

12. Contact Information

We’re here to help with any questions or concerns you may have. Please reach out to us through the following channel:

  • Email: sac@orionlondon.com

  • Customer service availability: Monday to Friday, 9:00 a.m. – 9:00 p.m. (UK time)

  • Response time: Within 24 hours on business days