Terms of Service

Last updated: 25 September 2025

This website is operated by Orion London. Throughout the site, the terms “we”, “us”, and “our” refer to Orion London. By accessing or using our website, including all information, tools, and services available on this site (the “Services”), you agree to be bound by the following Terms of Service (“Terms”).

If you do not agree to these Terms, you may not access the website or use any of our Services.

1. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written consent from us.

  • Credit card and payment information is always encrypted during transfer over networks.

2. Eligibility

By using our Services, you confirm that:

  • You are at least the age of majority in your place of residence.

  • You will not use our products for illegal or unauthorized purposes.

  • You will not transmit viruses, malware, or harmful code through our Services.

3. Products and Pricing

  • All prices are displayed in GBP (£) unless otherwise stated.

  • We reserve the right to change prices at any time without prior notice.

  • Discounts, promotions, and special offers may be time-limited and subject to availability.

  • Shipping costs (if applicable) are displayed during checkout.

4. Orders and Payments

  • When you place an order, you agree to provide current, complete, and accurate purchase and account information.

  • We accept payment via secure methods made available at checkout.

  • In the event of suspected fraud or unauthorized transactions, we reserve the right to cancel or refuse any order.

5. Shipping and Delivery

  • Orders will be processed and dispatched as quickly as possible. Delivery times may vary depending on location.

  • Orion London is not responsible for delays caused by customs clearance, courier services, or unforeseen events.

  • Risk of loss passes to the customer once the order has been delivered to the shipping carrier.

6. Returns and Refunds

Our Return and Refund Policy applies to all purchases. Please review it carefully here: Return & Refund Policy.

7. Intellectual Property

  • All content on this website, including text, graphics, logos, images, and software, is the property of Orion London or its licensors.

  • You may not use, reproduce, or distribute our content without prior written permission.

8. Limitation of Liability

  • Orion London is not liable for damages of any kind arising from the use or inability to use the Services.

  • We make no guarantee that the Services will be uninterrupted, timely, secure, or error-free.

9. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and share your personal information.

10. Changes to the Terms

We reserve the right to update or change these Terms of Service at any time by posting updates on our website.
It is your responsibility to check this page periodically for changes. Continued use of the Services after updates constitutes acceptance of the revised Terms.

11. Contact Information

If you have questions about these Terms of Service, please contact us:

  • Orion London

  • Email: sac@orionlondon.com

  • Customer service availability: Monday to Friday, 9:00 a.m. – 9:00 p.m. (UK time)

  • Response time: Within 24 hours on business days