Return and Refund Policy

Important Information

• You have 30 days to initiate your return.

• Refunds may take up to 14 days to be processed.

• There are no restocking fees or replacement costs.

• Return shipping costs are the responsibility of the customer.

Return Process

If you need to return a package for any reason, please contact us at sac@orionlondon.com within 30 days of receiving your order to initiate the return process.

Items must be in their original condition: unused, undamaged, with tags still attached, and in their original packaging.

Once you contact us, our customer service team will provide you with the return address and detailed instructions. We strongly recommend using a tracked shipping service, as the customer is responsible for the package until it reaches us. Please note that the cost of return shipping is borne by the customer.

Refunds

As soon as we receive your package, you will receive a confirmation email.
Refunds can take up to 14 business days to be processed.

All refunds are issued using the same payment method that was used to place the order.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at sac@orionlondon.com.
Please ensure you contact us before your order is processed and shipped, so we can handle your request promptly.

Defective or Damaged Items

If your order arrives defective, damaged, or incorrect, please contact us within 24 hours of delivery at sac@orionlondon.com.
Make sure to include:

• Photos of the item(s)

• Your order number

• A brief description of the issue

We will work quickly to resolve the matter.

Exchanges

We do not offer direct exchanges.
Instead, you may return your item for a refund and place a new order for the product you wish to purchase.

Company Information

• Website name: Orion London

• Email: sac@orionlondon.com

• Customer service availability: Monday to Friday, 9:00 a.m. – 9:00 p.m. (UK time)

• Response time: Within 24 hours on business days