Shipping Policy

Processing Time

  • All orders are processed within 1–3 business days after receiving your confirmation email.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping within the UK

  • We offer free standard shipping on all UK orders.

  • Estimated delivery time: 5–10 business days.

  • Expedited shipping may be available at checkout for an additional fee.

International Shipping

  • At the moment, our primary focus is on the United Kingdom. If international shipping becomes available, details will be updated here.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email containing tracking information.

  • Please allow up to 48 hours for tracking details to become active.

Delays and Customs

  • Delivery times are estimates and may vary due to external factors such as courier delays, weather conditions, or peak seasonal demand.

  • Orion London is not responsible for delays caused by customs or courier services.

Lost or Stolen Packages

  • Orion London is not responsible for lost or stolen packages once the carrier confirms delivery.

  • If you experience issues, please contact the carrier directly and also reach out to us at sac@orionlondon.com so we can support you.

Contact Information

If you have questions about your shipment, please contact our customer service team:

  • Email: sac@orionlondon.com

  • Customer service availability: Monday to Friday, 9:00 a.m. – 9:00 p.m. (UK time)

  • Response time: Within 24 hours on business days